Reservations: In order to submit your reservation, you can email us at reservations@americantravelink.com. You can also contact us at 1-888-725-8687.

Tariffs and Payments:

• All our tariffs are based on USD currency.
• All rates are subject to change.
• American Travelink accepts credit/debit card payments, checks and wire transfers.
• All reservations must be paid in full at the time of booking, unless otherwise agreed upon.

Responsibility and Liability:

The excursion participant agrees that neither American Travelink, nor its affiliates shall be liable for any delay, damage, loss, personal injury, and death and property loss resulting from any action or omission.

American Travelink is not responsible if the excursion will not visit any sites featured in the program due to weather, natural disasters, late flights, sickness, accidents or any other reason beyond our control. In this event there is no refund for services not used including hotels.

It Is recommended for passengers to purchase their own Travelers Insurance.

Transportation

Cancellation Policy for Sedans/SUV/Vans:

American Travelink welcomes your business and understands there are situations when you may need to cancel or reschedule your trip. Prior to 30 days, American Travelink will refund your full payment/deposit. Cancellations from: 30-8 days is subject to a 25% cancellation fee. Cancellations from: 7-4 days is subject to a 50% cancellation fee. Cancellations from 3 days or less is subject to a 100% cancellation fee. The client is responsible for all processing fees for refunds.

Cancellation Policy for Mini coach/Coach:

Prior to 30 days, American Travelink will refund your full payment/deposit. Cancellations from: 30-15 days is subject to a 50% cancellation fee. Cancellations from: 15-8 days is subject to a 75% cancellation fee. Cancellations from 7 days or less is subject to a 100% cancellation fee. The client is responsible for all processing fees for refunds.

Driver Accommodations for overnight trips / charters:

Chartering party is responsible for all driver/tour guide accommodation for overnight trips (individual (s) room (s) is/are required).

Itineraries:
Chartering party is responsible to forward a detailed itinerary 2 weeks prior to departure date. Additional charges may apply if the itinerary differs from the original service request. Changes in the service agreement without written consent by American Travelink may result in additional charges billed to the chartering party. Overtimes and/or delay in departure or return times from pick up or destination location in an excess of 30 minutes will be billed additionally to the chartering party.

Additional Fees:

Chartering party is responsible for all parking fees that are not included in the rate of the services unless otherwise noted in the Service Agreement. A fuel surcharge may apply in the event that fuel rises above $4.00 per gallon.

Chartering party is responsible for any cleaning service and/or repairs necessary as a result of damages to the vehicle caused by the chartering party during the charter/transfer period.

General Terms and Conditions:

American Travelink reserves the right to lease equipment from its affiliates to fulfill this agreement. American Travelink is not liable for loss of time or revenue due to mechanical failure or inclement weather.

American Travelink is not responsible for personal belongings left on the vehicle during or after the services are provided. American Travelink maintains discretion in regard to refunds due to absence or failure of any amenities or equipment (such as Entertainment equipment, Wi-Fi, etc.). Use of alcohol, controlled substances or tobacco is prohibited on all vehicles. All Charters, Transfers and Itineraries must comply with DOT rules and regulations.

All Vehicle Makes and Models are not guaranteed. American Travelink reserves the right to substitute make and model.

Excursions

Reservations:
To make your reservation please use the following format:

1. Tour Name and Tour code.
2. Passenger’s Full name.
3. Date of Service.
4. Special Instructions (Language) or any additional instruction. *Languages not specified will fall under the English category.
5. Number of Passengers.
6. Children’s Ages.

Confirmation:
All the excursions are free sale up to 72 hours prior to departure. Please note that a booking is only considered changed or cancelled when you are in receipt of a cancellation confirmation.

Excursions/Packages:
The rates include:

• Hotel accommodations & taxes.
• Luggage is limited to one piece per person with the following dimensions: 21″ X 12″ X 12″ (46cm x 30cm x 30cm) and a maximum of 22 pounds (10 kgs).
• All sightseeing and admissions as indicated in the itinerary.
• Deluxe air-conditioned van, Minibus or Bus.
• Services of a professional tour escort throughout the excursion.

Not included in the excursion rate:

Any air transportation, insurance or optional services not included in the itinerary, personal expenses including but not limited to telephone calls, room service, liquor, or laundry and tips to drivers, guides and escorts.

Hotel Accommodations:

The hotels listed on this website are used on most departures; however, hotels of an equivalent category may be substituted.

Cancellation Policy:

All excursions are free sales up to 72 hours prior to departure. Less than 3 days full cancellation fee may apply.

All requests for refunds must be received within 30 days of the departure date.

Proof of Citizenship:

All passengers are required to have proper identification when entering or leaving the United States. On excursions traveling to Canada the clients have the responsibility to make sure in advance that visa requirements are met.
For more information regarding Canadian visa requirements please check out:

http://www.cic.gc.ca/english/visit/visas.asp

General Information:

For the comfort and safety of all passengers the following conditions apply: Smoking is not permitted in any of the vehicles, Stops are provided en route.

American Travelink reserves the right to refuse to carry a passenger whose behavior makes it a hardship to the excursion escort/driver to conduct the excursion, or for the excursion passenger’s general well-being and enjoyment of the program.

Tour Guides and/or Drivers are not authorized to handle any bookings, changes or refunds for any services. All changes or cancellations must be done directly with your booking agent.

American Travelink reserves the right to change the Terms and Conditions on the website, as they see fit.

For any additional information, please contact us at 1-888-725-TOUR (8687).